Jiangsu Nanzi Tonghua Wisdom Energy Co., Ltd. provides customers with a full range of product after-sales services to ensure that customers receive timely technical answers, troubleshooting, product replacement and other services related to products. If the product needs to be debugged or processed on site, our company will provide you with professional service solutions and efficiently implement the processing on site.

After-sales Service Content

Technical Consultation: Provide technical guidance for the problems encountered by customers in the process of using the product;

Fault Maintenance: free maintenance or replacement during the product warranty period (except for damage caused by human causes); paid maintenance or replacement outside the product warranty period;

Product Replacement:the product that cannot be repaired and needs to be replaced is responsible for the replacement of the product;

On-site Commissioning: if on-site commissioning is required, it is responsible for commissioning for customers;

Technical Training: According to the training needs of users, provide customers with corresponding technical training;

Customer Return Visits:We regularly return visits to customers, with customers as the core, and strive to provide customers with high-quality and efficient services.